Thank you for shopping with MVM Parts LLC. We strive to provide high-quality parts and repair solutions for your kitchen appliances. Please review our shipping and return policy to understand how we process orders, shipments, and returns.

Shipping Policy

Processing Time

  • Orders are typically processed within 1-3 business days. Orders placed during weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods and Rates

  • We offer various shipping options, including Standard Shipping and Expedited Shipping, based on your location and the items ordered.
  • Shipping rates are calculated at checkout based on the delivery address and the weight of the products in your cart.
  • We currently ship to [insert countries/regions here]. If your location is not listed, please contact us for shipping inquiries.

Delivery Time

  • Delivery times depend on the shipping method chosen and your location. Typically:
    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 1-3 business days
  • Please note that delivery times are estimates and can vary depending on factors such as weather, holidays, and carrier delays.

Shipping Restrictions

  • We do not ship to P.O. Boxes or military addresses (e.g., APO/FPO/DPO).
  • Some items may have specific shipping restrictions based on size, weight, or other factors. If this applies to your order, we will notify you at checkout.

International Shipping

  • International shipping rates and delivery times will be calculated at checkout. Please note that customers are responsible for any customs duties or import taxes that may apply to international shipments.

Return Policy

Returns and Exchanges

  • We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 days from the date of purchase.
  • To be eligible for a return, items must be in new, unused condition and in their original packaging.
  • Non-returnable items include opened or used parts, custom or special order items, and products marked as final sale.
  • Please contact our customer service team at [email address] to initiate a return or exchange. You will receive detailed instructions on how to return your item.

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item or damaged product).
  • We recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item without proof of delivery.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be issued to your original payment method.
  • Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, including covering the return shipping costs.

Exchanges

  • If you need to exchange an item, please follow the return procedure and place a new order for the item you want to receive.

Contact Us

If you have any questions or need assistance with your order, please contact our customer service team at:

MVM Parts LLC
Phone: (248)222-5245
Email: accounting@mvmservicesllc.com